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Stocks & ETFs Commission on Limit Orders 1 $0.00
Credit (Payment) on qualified Limit Orders 2 $1.00 per 1000 shares
Commission on qualified odd lot Limit Orders 1 $0.00
Commission on Market Orders $2.88
Commission on non-qualified odd lot orders 1 $2.88
Commission on Over-The-Counter (OTC) $2.88
Commission on Penny Stocks 3 See below
Broker-Assisted Commission $25.00
Options Commission $0.00
Contract Fee 50¢
Broker-Assisted Commission $25 + 50¢/Contract
Mutual Funds Broker-Assisted Commission $25.00
Fixed Income Broker-Assisted Commission Please call
Cryptocurrency Trading fee 4 See below

1 The order generally must be 100 shares or greater (not an odd lot order), otherwise a $2.88 commission rate applies. Odd lot limit orders qualify for the $0 commission if the principal amount of each order is $2,000 or more.

2 To receive credit (payment) for limit orders the following terms apply:
•Get Paid to Trade (GP2T) credit will be paid on every qualified limit order (both buys and sells) ($0.001 per share) executed during regular market hours and the order size is 100 shares or more. GP2T credit will not be paid during extended hours trading sessions.
•For BUY Orders: The filled order must be received at the market center at least one penny below the ask
•For SELL Orders: The filled order must be received in the market center at least one penny above the bid
•The Get Paid to Trade credit is paid in One Cent increments only – no fraction of a penny will be paid. (For example, if a qualified limit order mathematically earns a $10.258 credit, the customer will receive a credit of $10.25.)
•Note: A trade placed by a client may comply with the limit order qualifications at the time it is placed but may not qualify for the GP2T credit when executed due to price movements. In this instance, although no credit will be paid, the $0 commission will still apply.

3 For stocks priced under $1 the commission charge is $2.88 PLUS Low-Price Stock fee the greater of $0.0003 per share (Maximum 5% of principal) OR 0.25% of the principal amount of the trade.

4 Cryptocurrency trading fees are the greater of $1 or 1% of the trade value. Account related fees may apply to your SogoTrade account. Cryptocurrency trading is backed by Bakkt.

Please read the Characteristics and Risks of Standardized Options before you apply for option privileges.

You must evaluate your particular financial circ*mstances and trading objectives to determine whether or not entering limit orders is appropriate for you. You should consider the following factors when deciding whether you should enter Get Paid to Trade (“GP2T”) limit orders:

Nature of Limit Orders.

Generally, limit orders involve entering buy or sell orders at a specific price or better. This can be contrasted with market orders where the investor is entering an order to buy or sell a particular stock at the current market price, whatever that may be. With limit orders, they can only be filled if the market price reaches the stock’s limit price imposed by the investor. Limit orders are helpful if the investor does not want to buy a stock above or sell a stock below a predetermined price. Please click on the following SEC link for more information: https://www.sec.gov/fast-answers/answerslimithtm.html .

Price Volatility and Execution.

Because limit orders are priced away from the bid and ask, depending on whether the trade involves a buy or sell, there can be no assurance that a limit order will result in a full or even partial execution of the order. If the price remains static or moves in the opposite direction of the limit order, the trade may not be executed at all. Accordingly, if an investor wants to better ensure the full execution of their order, they should consider entering it as a market order and not a limit order. Further, if the market or a particular stock is experiencing volatility, a market order may be more appropriate if selling or buying a particular stock quickly is more important to you than placing a limit on the order and potentially realizing a better price.

Get Paid to Trade Payment Mechanism.

Broker Dealers, including SogoTrade, can realize a lower cost structure and greater revenue opportunities with certain qualified limit orders, as opposed to trades that are executed at the prevailing market price. The analysis involves adding liquidity to the markets versus taking liquidity from the markets. Limit orders add liquidity, which is viewed favorably by market centers because it creates more efficient trading and greater opportunities to realize better pricing. Market orders are executed at whatever the then current market price is and therefore remove liquidity from the market. Market centers, where stock trades are executed, charge broker-dealers more for orders that take liquidity and may pay broker-dealers for adding liquidity to the market.

The Get Paid to Trade limit order is designed so that the investor can realize payments from SogoTrade for entering orders that add liquidity to the markets. When a customer enters a limit order, the trade verification window will display the expected GP2T payment the customer is likely to receive. Whether the trade ultimately qualifies for payment can be determined only after the order is actually executed in the market place. Once the limit order is executed the customer will receive a confirmation, which will include the amount of the payment that the customer will receive. Once the trade is executed and if it qualifies for the GP2T payment, the payment will typically be immediately credited the the customer’s account. Although SogoTrade may credit the GP2T payment immediately after execution, SogoTrade is not obligated to do so and SogoTrade reserves the right to credit the accounts in an aggregated credit by the following month..

GP2T Limit Order Type.

SogoTrade offers a GP2T Limit order type in its trading platforms that allows customers to conveniently place an order potentially qualifying for a Get Paid to Trade payment, if executed. The order will be placed at a set increment (from $0.01 to $0.05, as determined by the customer) above or below the bid or ask, depending on whether it is a buy or sell order. Crucially, the ultimate limit price will be adjusted relative to the bid or ask when the order is placed, meaning the limit price may be different than the estimated limit seen on the order entry and verification screens. The limit price is adjusted to have a higher chance of execution while still potentially qualifying for a Get Paid to Trade payment, if the order is executed.

A GP2T Limit order is subject to the same risks as other limit orders, including the risk the order may not execute. Because the limit price on a GP2T Limit order is adjusted when placed, the ultimate limit price may be substantially different from the estimated limit price stated on the order entry and verification pages, particularly if the quote is stale (i.e. it has not been recently refreshed) or if the stock price is volatile. The customer should update the quote prior to placing the order.

Pricing and Other Limit Order Qualifications.

SogoTrade retains full discretion to permit participation in the GP2T program by customers who do not otherwise qualify. Click HERE for more information regarding pricing and GP2T qualifications.

Treatment of Credits; No Tax Advice.

From an accounting perspective, credits paid to customers under GP2T will be reported as an adjustment to the underlying cost basis of the equity traded, which will be reflected in the year-end 1099 tax statements issued to each customer. Client expressly understands and agrees that SogoTrade is not qualified to, and does not purport to provide, any legal, accounting, or tax advice or to prepare any legal, accounting or tax documents. Client will rely on his or her tax attorney or accountant for tax advice or tax preparation.

About Us | Full Suite of Products, Personal Service (2024)


What are the examples of product support services? ›

There are various types of product support services like information, ordering, hospitality, safekeeping, exceptions, billing and payments. These services help in building higher level of customer satisfaction. The level of satisfaction largely depends on the type and quality of services provided to the customer.

How to respond as a customer service representative? ›

Top 20 Best Canned Responses for Customer Service
  1. Hello, how may I assist you today?
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Aug 9, 2021

How to respond to customer inquiries sample? ›

Thank you so much for getting in touch! We want to confirm that we received your request for information regarding our services, and we will contact you within [x] hours with a comprehensive response. However, if you require immediate assistance, do not hesitate to call our helpline [phone number].

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  • Responding quickly to customer inquiries and issues.
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Mar 16, 2024

What is product service description example? ›

A product or service description is a form of marketing copy that describes a business's offerings to customers. For example, an online retailer will provide product descriptions on its website about the apparel items it sells.

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Some examples of goods are computers, furniture, phones, bag, and apples. Examples of services are therapy sessions, babysitting, surgery, house cleaning, haircuts, and legal advice.

How would you describe your customer service answer? ›

Here's what this might look like: “To me, customer service means ensuring that the client or customer has the best experience possible. I've learned that by listening to the customer's desires, concerns, and perspective, I'm able to figure out the best way to solve any issues that come up.

How to describe yourself as a customer service representative? ›

I thrive in fast-paced environments and enjoy building positive relationships with clients. My previous experience in customer services has taught me the importance of active listening and empathy, which allows me to understand customers' needs and deliver tailored solutions.

How would you describe a good customer service representative? ›

A great customer support representative knows how to relate to anybody, but they're especially good with frustrated people. Instead of taking things personally, they intuitively understand where the other person is coming from and they know to both prioritize and swiftly communicate that empathy.

How do you respond to an inquiry about products or services? ›

Dear [Name], Thank you for your recent inquiry regarding our [Product/Service Name]. We appreciate your interest and the opportunity to provide you with more details about this offering. At [Company Name], we take pride in delivering high-quality [products/services] that meet the diverse needs of our customers.

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Responding to Inquiries: Tips & Best Practices
  1. Prompt response. Best to respond the same day or at least within 24-48 hours to their inquiry. ...
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To effectively respond to customer inquiries and requests, I prioritize prompt acknowledgment, clear understanding of the query, and a personalized, empathetic response. I focus on providing solutions or relevant information while maintaining a professional and courteous tone.

What words describe good customer service? ›

11 customer service adjectives
  • Clear. In customer service, you may communicate with customers frequently, so and it's important to provide them with clear, straightforward information to ensure your message is easy to understand. ...
  • Creative. ...
  • Honest. ...
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Mar 16, 2023

Can you give an example of when you gave excellent customer service? ›

One day, a customer came in to ask which product would be best to use as she couldn't decide. I first of all asked for some of the reasons for wanting the product. I then took her through the benefits of each, and pointed out which ones may not be as suitable for her individual needs.

What are the three qualities of good customer service? ›

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

What are examples of support services? ›

Meals, transportation, personal care assistance, housekeeping, case management, wellness checks, tenancy support, and care coordination some examples of services that help people thrive in their communities.

What is an example of a supporting product? ›

Supporting Products are those that add value for the customer and differentiate the product from the offerings by competitors. For a hotel, these can be a business center or a health club. For a destination, this may be a major sports stadium or a large convention center.

What is included in product support? ›

Product support refers to the infrastructure—including content, tools, and self-help experiences—that is designed to teach and support your users on how your product works, resolve their issues when they arise, and turn their feedback into new features or product improvements.

What is an example of a product service system? ›

Examples. The following existing offerings illustrate the PSS concept: Xerox' pay-per-copy model for selling office equipment. Atlas Copco's Contract Air service, whereby air compressors are sold per m3 of compressed air delivered.

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